Shopify High Risk Orders: An Expert Guide to Prevent and Manage Chargebacks

ChargePay Team
February 1, 2024
All posts

Managing high-risk orders and chargebacks is paramount for the success and security of Shopify businesses. 

From identifying potential fraud to implementing proactive prevention measures, navigating the complexities of order management requires strategic insight and vigilance. 

In this expert guide, we get into the details of Shopify's high-risk orders, exploring effective strategies and best practices to protect your business from financial losses and maintain trust with customers. 

Through a combination of manual scrutiny, proactive communication, and leveraging advanced tools, merchants can fortify their defenses against fraudulent activity and preserve the integrity of their online transactions.

What are High Risk Orders on Shopify?

High-risk orders on Shopify refer to transactions with characteristics indicating a heightened potential for fraudulent activity or chargebacks. Understanding and identifying these orders is crucial for maintaining the integrity and security of your Shopify store.

High-risk orders may display various red flags during the checkout process, such as suspicious billing or shipping addresses, unusual purchasing patterns, or mismatched payment information

These orders pose a significant risk to your business, as they can result in financial losses due to chargebacks or fraudulent transactions.

Shopify provides built-in fraud analysis tools and third-party apps to help merchants detect and mitigate high-risk orders effectively. 

By leveraging these resources, you can proactively identify potential fraudulent activity and take appropriate measures to prevent chargebacks and protect your business.

Discovering Fraudulent & High Risk Orders on Shopify

Identifying fraudulent and high-risk orders on Shopify requires a keen eye for suspicious activity and attention to detail. 

While Shopify provides tools and apps to assist in this process, there are also manual steps that merchants can take to uncover potential threats.

One manual approach is to review each order for inconsistencies or irregularities carefully. It includes scrutinizing billing and shipping addresses for any signs of fraud, such as mismatched information or addresses associated with high-risk regions. 

Additionally, examining customers' purchasing behavior can help identify unusual patterns that may indicate fraudulent activity, such as large orders from new or infrequent customers.

Furthermore, merchants can leverage the power of communication by reaching out to customers directly to verify their orders. 

It can involve contacting customers via email or phone to confirm details such as shipping addresses or payment information. 

While this approach may require additional time and effort, it can help prevent fraudulent orders from slipping through the cracks.

Another manual tactic is to cross-reference orders with known fraud indicators or previous fraudulent activity. 

By keeping track of past fraudulent orders and common fraud patterns, merchants can better identify and flag suspicious transactions in real time.

Why Orders are Labeled as High Risk by Shopify?

Orders are labeled as high risk by Shopify when they exhibit characteristics or behaviors that indicate a potential for fraudulent activity or chargebacks. 

Understanding why Shopify flags certain orders as high risk is essential for merchants to effectively manage their online transactions and protect their businesses from financial losses.

Let's get deeper into why orders may be labeled as high risk by Shopify:

  1. Unusual Purchasing Behavior: Shopify may flag orders as high risk if they deviate from typical purchasing patterns. For example, large orders placed by new or infrequent customers, or a sudden increase in order volume from a single customer, could raise suspicion.
  2. Mismatched Information: Orders with inconsistencies in billing and shipping details, such as different names or addresses, may be flagged as high risk. It could indicate an attempt to use stolen credit card information or conduct fraudulent transactions.
  3. High-Risk Geographic Locations: Shopify may identify certain geographic regions known for a higher incidence of fraudulent activity. Orders originating from these regions may receive heightened scrutiny to prevent potential fraud.
  4. Unusual Payment Methods: Payments made using unconventional or high-risk payment methods, such as prepaid cards or virtual currencies, may trigger Shopify's fraud detection system.
  5. Previous Fraudulent Activity: Shopify's system may flag orders associated with accounts or payment methods that have been linked to previous fraudulent activity. This helps prevent repeat offenders from conducting fraudulent transactions on the platform.
  6. Velocity Checks: Shopify may analyze the velocity of transactions, looking for unusually rapid order placement or attempts to make multiple purchases within a short period. It could indicate fraudulent activity, such as a bot attempting to make unauthorized purchases.
  7. Suspicious IP Addresses: Orders originating from IP addresses with a history of fraudulent behavior or from locations known for cybercrime may be flagged as high risk.
  8. Unusual Device or Browser Activity: Shopify's fraud detection system may analyze device and browser data to identify suspicious patterns, such as orders placed from a device or browser associated with previous fraudulent activity.

To protect Shopify store owners, Shopify has a fraud analysis tool and let’s get into its details.

Shopify Fraud Analysis Indicator

The Shopify Fraud Analysis Indicator is a valuable tool available to Shopify Plan users and all Shopify Payment users. 

This feature provides merchants with insights into the risk level associated with each order, helping them make informed decisions about whether to fulfill or cancel the transaction.

The Fraud Analysis Indicator evaluates various factors, including the customer's purchasing history, the geographic location of the order, and the payment method used. 

Based on this analysis, Shopify assigns a risk score to each order, indicating the likelihood of fraudulent activity.

Merchants can use the Fraud Analysis Indicator to prioritize their review process, focusing on orders with higher risk scores first. 

Additionally, they can customize their fraud prevention settings based on the risk level, such as requiring additional verification for high-risk orders or automatically canceling transactions above a certain threshold.

By leveraging the insights provided by the Fraud Analysis Indicator, merchants can effectively identify and mitigate potential fraud, reducing the risk of chargebacks and financial losses. 

This proactive approach to fraud prevention helps safeguard the integrity of Shopify stores and enhances the overall security of their online transactions.

Steps to Follow If an Order is Marked as High Risk

When an order is marked as high risk on Shopify, it's crucial for merchants to take immediate action to protect their business and mitigate potential losses. 

Here are the steps to follow if you encounter a high-risk order:

1. Review the Order Details

Start by carefully reviewing the details of the order, including the customer's information, billing and shipping addresses, and payment method. 

Look for any inconsistencies or red flags that may indicate fraudulent activity.

2. Contact the Customer

Reach out to the customer via email or phone to verify the order details. Request additional information or documentation if necessary to confirm the legitimacy of the transaction. 

Communication with the customer can help clarify any misunderstandings and prevent potential chargebacks.

3. Flag the Order for Review

Flag the order for further review within your Shopify dashboard. This will alert your team to the high-risk status of the order and prompt them to take appropriate action.

4. Consider Additional Verification Measures

Depending on the severity of the risk, consider implementing additional verification measures such as requiring photo ID verification or contacting the customer's bank for authorization.

5. Monitor for Chargeback Disputes

Keep a close eye on the order status and monitor for any chargeback disputes that may arise. Promptly respond to any chargeback notifications from Shopify and provide any relevant evidence or documentation to support your case.

6. Evaluate Fulfillment Options

Assess whether it's safe to fulfill the order or if it's best to cancel and refund the transaction. Consider factors such as the level of risk associated with the order and the potential impact on your business.

7. Document Everything

Keep detailed records of your communication with the customer, any additional verification steps taken, and the outcome of the order review process. 

This documentation can be invaluable in the event of a chargeback dispute or legal proceedings.

By following these steps, merchants can effectively manage high-risk orders on Shopify and minimize the risk of financial losses due to fraudulent activity or chargebacks.

Preventing High Risk Orders Via Third-party Shopify Applications

While Shopify offers built-in fraud analysis tools, merchants can further enhance their fraud prevention efforts by utilizing third-party Shopify applications specifically designed to address high-risk orders. 

These applications offer additional features and functionalities to help merchants identify, prevent, and manage fraudulent transactions effectively.

Benefits of Third-party Shopify Applications

  1. Advanced Fraud Detection Algorithms: Third-party applications often leverage advanced machine learning algorithms and data analysis techniques to detect patterns indicative of fraudulent activity. These algorithms can analyze a wide range of factors, including customer behavior, transaction history, and device information, to accurately identify high-risk orders.
  2. Real-time Monitoring and Alerts: Many third-party applications provide real-time monitoring and alerts for high-risk orders, allowing merchants to take immediate action to mitigate potential losses. These alerts can notify merchants of suspicious transactions as they occur, enabling them to intervene before the order is fulfilled.
  3. Customizable Fraud Prevention Rules: Third-party applications offer customizable fraud prevention rules that merchants can tailor to their specific business needs. This flexibility allows merchants to adjust their fraud prevention strategies based on evolving threats and changing market conditions.
  4. Integration with External Data Sources: Some third-party applications integrate with external data sources, such as fraud databases and identity verification services, to enhance their fraud detection capabilities. By accessing additional data points, these applications can provide more comprehensive insights into the risk level associated with each order.
  5. Streamlined Order Review Process: Third-party applications streamline the order review process by consolidating relevant information and presenting it in a user-friendly interface. This enables merchants to quickly assess the risk level of each order and make informed decisions about whether to fulfill or cancel the transaction.

Choosing the Right Third-party Application

When selecting a third-party Shopify application for fraud prevention, merchants should consider the following factors:

  • Features and Functionality: Evaluate the features and functionality offered by each application, including fraud detection algorithms, monitoring capabilities, and integration options.
  • Cost and Pricing Structure: Consider the cost and pricing structure of the application, including any subscription fees or transaction-based charges. Compare pricing plans and choose the option that best aligns with your budget and business requirements.
  • Reviews and Reputation: Research customer reviews and testimonials to gauge the reputation and reliability of the application. Look for testimonials from merchants who have successfully used the application to prevent high-risk orders and mitigate fraud.
  • Integration Compatibility: Ensure that the application is compatible with your existing Shopify setup and integrates seamlessly with other tools and systems you use to manage your business.

By leveraging third-party Shopify applications for fraud prevention, merchants can bolster their defenses against high-risk orders and protect their businesses from financial losses due to fraudulent activity. 

With advanced features, customizable rules, and real-time monitoring capabilities, these applications offer an invaluable layer of protection against evolving threats in the e-commerce landscape.

How to Manage Processed High Risk Orders on Shopify?

Managing processed high-risk orders on Shopify requires a strategic approach to minimize potential risks and ensure the integrity of your business operations. 

Once an order has been processed, it's essential to take proactive steps to monitor the transaction, address any potential issues, and protect your business from chargebacks and fraudulent activity.

1. Monitor Order Fulfillment

After processing a high-risk order, closely monitor the fulfillment process to ensure that the products are shipped promptly and accurately. 

Timely fulfillment can help prevent customer complaints and reduce the risk of chargebacks.

2. Track Delivery Status

Keep track of the delivery status for high-risk orders using Shopify's tracking tools or third-party shipping integrations. 

Monitoring the delivery progress can help identify any delivery issues or discrepancies that may arise.

3. Provide Excellent Customer Service

Offer exceptional customer service to high-risk order customers to address any questions or concerns they may have. 

Promptly respond to inquiries and provide updates on order status to instill confidence and trust in your business.

4. Document Communication

Keep detailed records of all communication with high-risk order customers, including emails, phone calls, and messages. 

Documenting communication can provide valuable evidence in the event of a chargeback dispute and help protect your business interests.

5. Stay Vigilant for Chargeback Notices

Remain vigilant for any chargeback notifications from Shopify or payment processors

If a high-risk order results in a chargeback, respond promptly to dispute the charge and provide evidence to support your case.

6. Review Fraud Prevention Strategies

Periodically review and update your fraud prevention strategies based on insights gained from processed high-risk orders. 

Analyze trends and patterns to identify areas for improvement and implement proactive measures to mitigate future risks.

7. Evaluate Order Performance

Assess the performance of processed high-risk orders over time to identify any recurring issues or trends. Use this information to refine your business processes and optimize your approach to managing high-risk transactions.

8. Consider Risk Mitigation Techniques

Explore additional risk mitigation techniques, such as insurance coverage or chargeback protection services, to further safeguard your business against financial losses associated with high-risk orders.

By implementing these proactive measures and staying vigilant throughout the order management process, merchants can effectively manage processed high-risk orders on Shopify and minimize the impact of fraudulent activity on their businesses. 

By prioritizing customer satisfaction, maintaining clear communication, and continuously refining fraud prevention strategies, merchants can uphold the integrity of their online transactions and foster long-term success in the e-commerce landscape.

How to Manage Chargebacks on Shopify with ChargePay?

Managing chargebacks on Shopify with ChargePay is a streamlined and efficient process designed to protect your business from revenue loss and financial risk. 

With ChargePay's fully automated integration, merchants can effortlessly navigate the complexities of chargeback management and recover lost revenue with ease.

By following a simple three-step process—visiting the Shopify App Store, installing the ChargePay Chargeback Management App, and integrating your Shopify account—merchants can harness the power of ChargePay's AI-driven platform to analyze payment processes, predict chargeback likelihood, and initiate AI-powered representment strategies. 

With ChargePay's impressive success rate of up to 85% in winning Shopify chargebacks, merchants can bid farewell to revenue loss and hello to financial security. 

Don't let chargebacks drain your resources and profits—embrace the future of chargeback management with ChargePay and safeguard your online business like never before. Request demo today to see the magic unfold.

Average dispute amount
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
# Disputes per month
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Time spent per dispute
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
You could recover $0
and save 0 hours every month with Chargepay!
Want to learn how ChargePay can Recover more money for you?
Sign Up and get a free dispute analysis.
By clicking “Submit” you agree to our TOS and Privacy Policy.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
ChargePay Team
Let’s get started 🎉

Win more chargebacks, reclaim lost revenue

Our 100% AI-powered automation ensures swift resolution, so you can focus on growing your business with confidence. Experience the ChargePay difference today!

Related Blogs

Shopify Disputes
ChargePay Team
February 6, 2024
Shopify Chargeback Rate and Fees - Quick and Precise Answers
Shopify Disputes
Ogunmah Victor
February 3, 2024
Safeguarding Your Store from Shopify Chargebacks with Chargeback Management
Shopify Disputes
ChargePay Team
February 1, 2024
Shopify High Risk Orders: An Expert Guide to Prevent and Manage Chargebacks
Shopify Disputes
ChargePay Team
January 31, 2024
Shopify Payments Chargebacks: An Expert Guide for Shopify Store Owners
Shopify Disputes
ChargePay Team
January 30, 2024
An Expert Guide on Shopify Fraudulent Chargebacks to Secure Your Store
Shopify Disputes
ChargePay Team
January 29, 2024
Shopify Chargeback Protection: An Expert Guide With Latest Tips
Fill the form below
Full name *
Enter Name
Business Email *
Let’s talk
By clicking “Submit” you agree to our TOS and Privacy Policy.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Frequently asked questions

Have other questions? Contact us and we would love to help!

No items found.